Operational Development
Senior-level operational support — without the full-time hire.
We build and run your operations, track your numbers, and keep everything compliant and under control without the founder on shift.
Created to solve the real operational problems owners face every day
( 01 )
Are tired of waiting months for one report
( 02 )
Are constantly putting out fires
( 03 )
Don’t know which products lose money
( 04 )
Spend more time fixing problems than improving the venue
( 05 )
Feel like they’re running the business blind
( 06 )
Can’t step away without everything slowing down
INDX covers the full operational scope,
turning operations into a structured, scalable system with clear accountability and minimal founder involvement
What We Actually Do
Operational Diagnosis &
Reality Check
Financial Control &
Performance
Menu & Commercial
Optimisation
Processes, Systems &
Standardisation
Team & Capability Building
We start by understanding how the business actually works – not how it’s supposed to
Full operational audit (FOH, BOH, team, finance)
Data review: sales, labour, GP, wastage
Secret shopper visit
Process mapping & gap identification
Identification of bottlenecks & risk points
Priority roadmap (what to fix first and why)
We bring clarity to the numbers and turn them into management tools
P&L & cashflow structure review
Weekly / daily financial monitoring setup
Labour & productivity benchmarks
Cost control & margin recovery
Scenario planning (realistic / stressed / crisis)
We optimise what you sell so it works for the business
Menu engineering
GP recalculation & pricing adjustments
Supplier & cost optimisation
Recipe cards & portion control
Reduction of complexity & waste
We take operations out of people’s heads and into systems
SOPs for real-life scenarios (not theory)
Digitised processes & documentation
Accountability & reporting rhythms
Digitalisation & automation
Onboarding development
Food Safety & Health & Safety audits
We strengthen teams so the founder doesn’t remain the bottleneck
Team structure
Clear roles, responsibilities & escalation paths (business function matrix)
Manager capability development
Training frameworks & performance expectations (OKR, KPI)
Training materials creation
Founder step-back strategy
What We Actually Do
Operational Diagnosis &
Reality Check
Financial Control &
Performance
Menu & Commercial
Optimisation
Processes, Systems &
Standardisation
Team & Capability
Building
What happens when INDX is on your team:
Consistent performance
Reliable numbers
Clean systems
